Union Station Kansas City Privacy Policy

Effective Date: July 22, 2025

Union Station Kansas City Inc. (“Union Station,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites — https://unionstation.org, https://tickets.unionstation.org, and any related subdomains — or otherwise interact with us online.

By using our websites, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you in a variety of ways, including:

Personal Information You Provide

  • Contact Information: Name, email address, mailing address, and phone number
  • Transaction Information: When purchasing tickets or memberships, we collect payment details such as credit card numbers or payment app information
  • Account Information: When you create an account or subscribe to our email list

Automatically Collected Information

  • Device and Usage Data: IP address, browser type, operating system, pages visited, and the dates/times of visits
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect analytics and track user behavior

2. How We Use Your Information

We may use your information for the following purposes:

  • To process ticket and membership purchases
  • To respond to inquiries and provide customer support
  • To send marketing communications (with your consent)
  • To improve our website functionality and user experience
  • To analyze website usage using analytics tools
  • To customize ads via Google, Meta (Facebook/Instagram), and other advertising platforms

3. Tracking and Analytics

We use third-party tools to help us understand how visitors interact with our websites:

Google Analytics

We use Google Analytics to collect data on website usage. Google may use the data collected to contextualize and personalize ads on its own advertising network.

You can opt out via the Google Analytics Opt-Out Browser Add-on.

Google Ads (including Remarketing and Conversion Tracking)

We may use Google Ads to advertise to previous visitors across the web. Google uses cookies to serve ads based on past visits.

To opt out, visit Google’s Ads Settings: https://adssettings.google.com

Meta Pixel

We use the Meta (Facebook) Pixel to track conversions and serve targeted ads on Facebook and Instagram based on your interaction with our websites.

You can manage your Facebook ad preferences at: https://www.facebook.com/adpreferences/

TikTok Pixel

We use the TikTok Pixel to track user behavior, measure ad performance, and deliver targeted advertising on the TikTok platform. TikTok may collect information about your activity on our websites to tailor ads shown on its app.

More about TikTok’s ad policies: https://www.tiktok.com/privacy/ads

Other Third-Party Advertising and Tracking Technologies

In addition to the platforms listed above, we may use other advertising networks and partners who place cookies, tracking pixels, or similar technologies on our websites to help deliver relevant ads, track conversions, and analyze user behavior. These may include tools from platforms such as LinkedIn, YouTube, or programmatic ad providers.

You can manage or block many of these tracking technologies by adjusting your browser settings or by visiting opt-out tools such as:

  • Network Advertising Initiative (NAI) Opt-Out Tool
  • Digital Advertising Alliance (DAA) Opt-Out Tool

4. Email Communications

If you opt in to receive communications from Union Station, we may send you updates about exhibitions, events, promotions, or membership offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

5. Payment Processing

When purchasing tickets or memberships through https://tickets.unionstation.org, your payment information is securely transmitted to a third-party payment processor. We do not store full credit card numbers or payment app credentials.

All transactions are encrypted and processed in compliance with PCI DSS (Payment Card Industry Data Security Standard).

6. Sharing of Information

We do not sell or rent your personal information. We may share information with trusted service providers that assist us with:

  • Payment processing
  • Email delivery
  • Analytics and advertising
  • Website hosting and security

These third parties are contractually obligated to keep your information confidential and secure.

7. Your Privacy Rights and Choices

You may:

  • Opt out of marketing emails at any time
  • Adjust browser settings to manage cookies
  • Use ad settings tools from Google and Meta to manage ad preferences
  • Request access to, correction of, or deletion of your personal data (where applicable by law)

To exercise your rights, contact us at [email protected].

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Children’s Privacy

Our websites are not directed to children under 13, and we do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Continued use of our websites constitutes acceptance of any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: [email protected]